All items and deliveries are tracked and insured, and a tracking code will be provided at the time of dispatch.

 

For deliveries within Italy: approximately 1-4 working days.
For deliveries to other regions: approximately 5-7 working days.

Due to Covid-19 health emergency some of the other countries will take 10 to 25 days to ship. 

 

You will be asked to select your preferred shipping method as part of the order process. We will inform you of the shipping costs for your selected shipping method in the order summary displayed on the Site before you confirm your order. This amount will be charged to you in addition to the price of the products ordered.

 

Shipping is free in Italy only. For the rest of the world, free shipping on orders over €79.

 

We aim to ship all orders in the shortest possible time. Estimated delivery times are to be used as a reference only and run from the date of shipment; we are not responsible for any delays caused by customs clearance processes at the destination and/or unforeseen delays (such as strikes, customs procedures, etc.).

 

Please also note that:

- Orders may require a signature upon receipt;  

- We are unable to redirect orders once items have been dispatched, so please ensure that there is someone who can sign for your order at the specified shipping address;

- The courier does not deliver to PO boxes;

- If the courier does not find anyone at the specified address, they will try to deliver the parcel twice more, leaving a note with instructions on each occasion.

 

Couriers deliver from 9 a.m. to 5 p.m., Monday to Friday. Couriers do not deliver on public holidays. You can track and check the current status of your shipment by logging into your account and visiting the order section.

 

Please note that free shipping promotions will be applied to your order at checkout. In the event that you need to return an item that you purchased during a free shipping promotion, we will not refund the outbound shipping costs (as it was free).

 

Any non-delivery or delayed delivery, which exceeds the delivery time stated in your order, must be reported to our Customer Service Department by email as soon as possible. No claims notified to us later than 21 calendar days from the date of confirmation of your order will be taken into account.